1. Information We Collect We may collect the following types of information:
a. Information from Companies: Company name, business address, and contact details Account login credentials Payment and billing information Shipment request details (pickup/delivery locations, and package details)
b. Information from Drivers: Full name, contact details, and address Driver’s license, and vehicle details Background check information (where applicable) Bank account or payment details for payouts
c. Information from All Users: Location data (For delivery tracking) Usage data (log-in times, and request history)
2. How We Use Your Information We use your information to: Facilitate connections between companies and drivers Process payments and payouts securely Provide customer support and resolve disputes Verify identities and perform security checks Improve app performance and user experience Send important updates, notifications, and service-related messages Comply with legal obligations
3. How We Share Your Information We may share your information in the following circumstances: With other users: Essential contact and delivery details are shared between companies and drivers to complete shipments. With service providers: Payment processors, background check providers, and cloud storage services. For legal compliance: When required by law, regulation, or court order. In case of business transfers: If we merge, sell, or transfer assets, your data may be part of the transaction.
4. Location Data We collect and use location data to: Show drivers nearby shipping requests Track deliveries Verify pickup and delivery completion
5. Data Retention We retain your information as long as your account is active or as needed to: Fulfill legal and contractual obligations Resolve disputes Maintain records for regulatory compliance
6. Security We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission or storage is 100% secure.
7. Your Rights Depending on your location, you may have rights to: Access your data Request corrections or deletion of your data Restrict or object to certain data processing
Withdraw consent (where applicable)
To exercise these rights, contact us at: info@expresstruck.net
8. Children’s Privacy Our platform is not intended for individuals under the age of 18, and we do not knowingly collect their information.
9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be effective upon posting in the app, and we will notify you of significant changes.
10. Contact Us If you have any questions about this Privacy Policy, contact us at:
Express Truck Email: info@expresstruck.net